2 hours after I made my booking with them I had a text to say call them. After 5 or six ' sorry he's on the other line responses I finally got through to the guy in question. He said the holiday I booked wasn't available any longer because they couldn't get it for the price they advertised it for. They wanted me to pay another £132 to secure the holiday I paid for. When I eventually agreed to meet them halfway they sent me my booking confirmation without any transfers that I requested. I think they just knocked my transfers off as it was equivalent to the £66 I had negotiated back off the increase. Now cannot get through to customer service to confirm if any transfers are included or not. They have not responded to my email query from 3 days ago yet.