I recently booked an all inclusive holiday to turkey online and had to wait for confirmation. I got a call back from an agent to go over some details but I was busy so the agent said that they would give me a call back as soon as I'm free. I never got that call, so I called back but the agent that was dealing with my query was busy on another call and that they will call back. Time was ticking so I called back and by then the office was closed. by this time I wasn't happy. So I then I got a call from a guy called Nathan, when I 'received his call I was at work and couldn't speak. So I told him to give me a call when I've finished work...To cut a long story short. This man delt with all my questions/ problems with my booking and he also apologised for the other agent that never gave me a call back.. All I can say this man was a very nice man who made me feel at ease. All I want to say to Nathan is, Thank you and well done because I wasn't happy at all. keep up the good work Nathan and thanks again.