Had a little problem when booked with no room available, but Geraldine was very helpful put that right at an extra cost of £78.00, got conformation no cases where booked spent 2 days trying to get through to customer service left messages no one even had the decency to get back, so as no help we have had to pay at airport £60 a case that is just there when booked it said cases in the deal nothing was asked or explained so not how I like to travel never had problems in 55 years of travelling before been told we will have a nice room, so just hope we enjoy our holiday thank you