I was a little sceptical at first with booking as I usually book directly with an operator, I wasn't aware at the time that this was ultimately a travel agent that books flights and accommodation for you - there were a few errors on the booking some errors made my side and theirs, and they are difficult to get hold of on the phone, however, the email system they have works very well and any errors that were there got resolved quickly. The price was a lot lower than an operator would be. Be advised, that hold luggage, Seats on the plane, and airport transfers need to be taken into account when you are booking as these are additional cost - I wasn't aware of this at the time but it all got sorted in the end. Overall, I would certainly book again, however, now that I have done it once with them, I will know exactly what I need to take into account when booking next time - A good service from Holiday Gems.