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Mrs DEBBIE M
Absolute nightmare from the beginning of the booking, 8 phone calls to correct booking person who input wrong flight details on the wrong dates, once corrected had to call back as she had booked transfers before I had even left the UK and she would not accept it was wrong and still is so they won't turn up when I land, totally unprofessional listening to her child scream on every phone call and she couldn't concentrate on what I was saying although tried to mute in between my speaking to block out child, Price of Holiday different to that advertised, booked on a Ryanair flight on a Sunday and they don't fly from my airport as she mixed up Vueling and Ryanair, Customer service reply was we are human.....PLEASE ANYONE WHO BOOKS CHECK ALL YOUR PAPER WORK AS IT STIPULATES THIS AND AS THE ERRORS ARE MADE BY THE BOOKING CLERK YOU WILL BE LOOKING FOR A BATTLE TO GET IT CORRECTED AND NOT ONE SORRY AFTER ALL THE PHONE CALLS.....NEVER WILL I BOOK OR RECOMMEND THIS COMPANY!!
2 years ago
Read Holiday Gems Reviews
Holiday Gems has a 4.6 average rating from 2,787 reviews