I was appalled to be charged an additional £76 the day after I had booked & paid for the holiday! I was very unhappy with the whole experience. The price was obviously deliberately pitched low to pull in customers and to then slap additional charges on top of the amount already paid was very misleading. And the salesman told me this was the last room in the hotel but when I checked the next day Loveholidays AND On the Beach were advertising the same holiday in the same hotel for a LOWER price. He also told me that Loveholidays & OntheBeach have the same practice & the holidays have additional payments. This is not true. I have booked a holiday to Crete in May with Loveholidays & paid exactly the same price as was quoted. No increase in price. And booked Benidorm in April with On the Beach and also paid the same price with no additional charge AND also received free airport lounge passes. I am very disappointed with Holiday Gems.