Absolute disgraceful company. I wish I had never booked a holiday with them - booked online, then was told nothing was available anymore at that price. They still advertised the price for days after. Could not get through to anyone on the phone and was only called back when I confirmed I would cancel. I had already made a payment online - so was informed that I would loose my £299 deposit of I cancelled - EVEN though they could not fulfil the original holiday. As I didn't want to loose my deposit, I booked another destination over the phone. Then contacted a week later to say they flight outbound has been cancelled - there us another flight but you have to pay more? What kind of company is this? I have asked for conversation in writing and have been told I need to wait - I have asked for my telephone booking recordings as I was misold and misinformed information and I have been told I need to pay for these recordings. Now, if I want to cancel the holiday THEY cannot fulfil - I still need to pay for the return flights? Do not book with Holiday Gems - con artists