I was disappointed to find out our hotel room was no longer available. When booking online one would expect the holiday that was booked would be available. However, the company was quick to respond to alert us to this situation. Samer ,who was dealing with it , tried his best to accommodate by offering us another accommodation. But they were not suitable and I was happy to cancel . Samer managed to find us a room in the same hotel , I don’t know how. With the help of managers we are now booked in the same hotel for no extra cost .
2 years ago
Holiday Gems has a
4.6
average rating
from
2,788
reviews
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