I was initially very unhappy to hear that one of the flights was unavailable for the holiday that I had booked on your website… However, Stuart was extremely helpful, understanding and knowledgable. He provided the various options to me with zero pressure to choose any particular one, and ensured that we came up with a suitable alternative that my partner and I were happy with. Stuart was mindful of the time pressures we were under due to this being a fairly late booking. He called me when he said he would, emailed when he said he would, and did not require prompting or chasing. He was polite, personable, patient and gave a fantastic impression of Holiday Gems. I will actively look to contact Stuart when we come to book our next holiday (definitely with more notice next time!) Please pass on my sincere thanks to him, and I hope that this is also passed on to his supervisors for their awareness.