I was delighted to be booking holiday again with Holiday Gem and got a great price for all I inclusive for family of four. I booked it one night with price and then next day Holiday Gem operator rings to say I need to pay an extra £133 extra due to either flight increase or else hotel. She could not say. She stated that this is in the terms and conditions that I didn’t read and sometimes she would do that herself .I am very disappointed that all of a sudden you get an extra increase next day!! Feel that holiday should be booked and processed when you decide what you are looking for!!! All she could say was sorry for bearer of bad news. Not good enough customer service when there is plenty of companies that you can choose from online or in stores!