Absolutely appalled by the standard of service.
I booked a holiday for 5 on 28th April. Was called later on during the day by the rep who advised me that TUI had no flights on the date as they were sold out. He told me that he was now checking "live" flights and offered me alternative flights which were £110 more and not on the dates we required. When I told him that these dates were not convenient for us and that I wanted to cancel he told me that I would not be able to find any flights on the dates I needed and tried to pressure me into taking flights at a time and date that would be my problem. I found him to be very rude and unprofessional. I informed him of my legal rights and cancelled. An hour later, I started looking for alternative holidays and lo and behold, I found that the same flights with TUI were available. In fact after I had booked there were still an additional 9 seats available.

I was essentially lied to by their representative who it seems wanted to coerce and additional £550 pounds from me.
The data on their website is not live, so there is no guarantee that the hotels or flights that they promote are available when you book. They can take up to 3 days to contact you to confirm this.
Exceptionally poor service.
Posted 1 year ago
Holiday Gems is rated 1.80 based on 15 reviews

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