Stacey Manning
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Absolutely a nightmare company! Not one person has wanted to help, staff on the phone have been really rude. I booked a holiday with this company my original booking I made was changed and our accommodation was moved, I was assure more than once it was a nice hotel and just like the one I had booked. We landed in the middle of the night, handed our taxi driver the address that was on our booking which wasn’t even the right place, no mention that there was no reception and the fact we had to get the key from some where else then go back to find another part of the hotel in a strip that no taxi driver could get down, the apartment when we finally arrived was filthy you wouldn’t leave s animal in there, kids were scared, was a apartment block full of Spanish locals who lived here which is a little intimidating when I’m a 30 year woman with two children on my own, I tried to call the number for the apartment more than once with no answer I rang holiday gems to explain and I was told I would hear back after chasing I was told they couldn’t move me but would send a cleaner round!!!! Still no cleaner like that isn’t going to solve any of these problems any way but that was there shocking resolution to my problems so now we are stuck in this dump for another 3 nights worrying sick and sleeping in utter filth
Posted 8 months ago
Holiday Gems is rated 1.80 based on 15 reviews

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