Lynda Sutcliffe
Booked a holiday with this company online in April. The next day I got a phone call saying the accommodation I wanted was not available. I was under pressure then to find another hotel and the advisor offered me an alternative which I was not able to research before booking. When I checked the accommodation online after the booking I found it was in the middle of nowhere with no lift which I need as I am disabled. I tried for 2 days to contact them by phone but could never get through. I sent a number of emails asking if I could change the hotel booking and the fact I needed a lift. They emailed me back 7 days later saying they could change the hotel for a further cost of £442 which I just could not believe. Total rubbish after sales service.
Posted 8 months ago
Holiday Gems is rated 1.80 based on 15 reviews

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