This is absolutely the wost company I have ever used and recommend you look elsewhere.
I am not one to leave reviews but in this instance have to warn you off.
To start with, no price online is correct so instead of me booking and waiting for them to charge me extra after, I called them to get a live price which was £200 more. Ok I think, I will go for it but mid way, I start asking about other hotels. I ask the sales person about one and she said she has heard good things about that. Being 9.30 at night, i think why not but afterwards read the reviews and its disgusting. I paid a very large deposit of £1475.
I try to change my hotel the next morning, but they want an extra £293 so I tell them to cancel the hotel as I will go with another comapny that is cheaper on hotels.
To cancel is going to cost me £300 but I will do this as I just want this nightmare over with.
Customer service is non-existent.
You have to phone them at 13p per min and they you are left on hold for at leat 20 mins.
There are far better companies to use as this one rips you off and will not provide any breakdown of flight, hotel or transfers.
Wish I never used them to begin with.
I am still waiting for them to take payment for cancellation and they don't even have the decency to get back to me on that.
AWFUL beyond words.
Posted 7 months ago
Holiday Gems is rated 1.80 based on 15 reviews

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