I booked a holiday to tenerife with these people on 23rd september 2019 to travel 26th october 2019 airline was thomas cook,of course TC crashed leaving me with no holiday flight and ever increasing alternative flights through other greedy companies ,I knew I had to wait for my refund but I never thought it would take until 4th December to hit my bank account and also cost me 10.50 in atol charges to request the refund,they also charge an extraordinary amount per minute to call their atersales team ,all in all im well out of pocket with no much need post operation holiday to enjoy this year. Deeply disapointed .Will never ever use them again ,