Do not use this company Will I ever see my £2500 again! I am starting to doubt it. Holiday Gems are keeping hold of money that should be refunded. We booked flights with Jet2. We booked hotel accommodation with Holiday Gems for 17th – 28th March 2020, for 3 people, all inclusive. The total amount was £2320. We were informed by Jet2 that all flights to Fuerteventura were cancelled, including ours. Jet2 immediately refunded us. So, we immediately contacted Holiday Gems by phone and were told that someone would contact us. We tried again by phone. No contact at all from the retailer. We then went on live chat twice – again we were told that we would be contacted, but still nothing. (details enclosed) We also e-mailed them, but again, apart from an automated reply (saying that someone would contact us), no reply. (details enclosed) It is now 3rd April 2020 and despite making another telephone call, we have had no communication from Holiday Gems at all. No doubt the hotel has not been paid for our accommodation, so Holiday Gems are now sitting there with our money and are unwilling to refund. Perhaps if there are enough unhappy customers, we should all consider civil court action to reclaim our monies, because if Holiday Gems have done this to two customers, there must be many more.