Great Check-In, But Very Poor Handling of a Disruptive and Unsafe Incident First, I want to commend the front desk team—Donna was outstanding, and check-in at the Holiday Inn Express in Wigan was smooth and welcoming. Unfortunately, our overall experience was overshadowed by a serious issue in the hotel restaurant the following evening. A group of adults with several small children allowed them to run around the restaurant unsupervised, screaming loudly and creating repeated disruptions during our dinner. Their behavior also posed obvious safety concerns, especially with servers carrying hot food and drinks through the space. We brought the matter to the attention of hotel staff, who were already aware of the situation but refused to speak with the parents or take any action. As the children’s parents became aware that we were uncomfortable, they responded with loud, hostile, and inappropriate comments, including remarks aimed directly at my sister. Despite the escalating tension and the uncomfortable atmosphere, staff did nothing to intervene or support us as guests. No effort was made to protect our dining experience—or the safety of guests and employees. As frequent IHG guests (my husband is a Platinum Elite member), we were shocked by the lack of professionalism and guest care. We expect much better from a hotel in the IHG group. This experience made our stay unpleasant and disappointing. I hope IHG and the hotel management will take this incident seriously and provide training for staff on how to handle disruptive guests and ensure a safe, respectful environment for everyone.