“I cannot believe how incompetent IHGs guest relations are - you spend more time saying how you value me as a member to cover over the fact that as soon as you put the phone down you no longer care and no longer perform the task you promised you would do.
I am due a refund that was approved on the 2nd May and since then I have contacted you 5 times to find out where my money is. Everytime you tell me the hotel has to refund it so you call the hotel and they tell you the head of operations will do it in 30 mins and you will call me back to tell me its done.... Guess what, every time no call back and no refund.... Its a simple process that you allow your hoteliers to abuse without any resolve, frustrating your customers and also removing any loyalty I have towards your brand. I cannot apologise for how I voice my complaint to your teams now as they are representatives of your brand and should be able to handle a simple call back and follow up to ensure the case is resolved. If every one of those times you are promised something that never happens, I believe you are entitled to feel you are being lied to and treat people as such. Im sure they are lovely people but whilst you allow people to just hang up and then not have to fulfil their promises to clients you are a terrible business to deal with and clearly have zero care about customer experience. I will advise anyone to stay away from your brand from now on and hope people understand that should you want to stay at the hotels and there is no issues then im sure its fine for a budget chain however, if you ever need service or help then you will find yourselves on here weeks later writing the same as quite frankly this company is the absolute pits and a waste of time to deal with.”
“Stayed at Holiday inn Pimlico last two days, staff where great but room was very bad :-
No climate control on radiators ether fill on or off
Bathroom has lots of cracked tiles, no radiator so freezing cold, Bay grouted tiles like afailed diy job, taps where from the original Victorian building, shower control none exist any and following I hotel work smelt like sewerage
Ian a spire elite member so frequent holiday inn worldwide and tos atanadard is very poor”
“Spent last night in Ashford Central, next to the M20...... So as a light sleeper was really surprised room 117 was silent. Twin beds (1-10 excellent) Bed A a 3 but once I changed to Bed B was a 10, & I slept soundly till 8.40am. Breakfast was excellent. But the coffee was the only let down both in our room and at Breakfast , why o why , branded Tetley Tea but unknown coffee ??? Would recommend Hotel , (but that maybe bring your own coffee & biscuits?)”
“We recently held a large family event at the Holiday Inn, just off the M1 junction 14 Milton Keynes East. It is a lovely setting amongst the fields and the staff were fantastic! There was some disruption due to a refurbishment going on, so the Events Manager kindly moved us to a much quieter function room with decorations still up from the wedding the day before. This made the whole function so much more special. Also, when we arrived my son was very unwell and the Events Manager could not do enough to make him comfortable. Bit shout out to everyone there for a great day! Thank you.”
“When you want to stay at a place that makes you feel at home, relax after a long day and be greeted with friendly staff. I recommend Staybridge, Vauxhall. There are social evenings where you can mingle with persons who are also staying there, and other amenities that reminds one of home. In short, I recommend that you experience Staybridge, Vauxhall and you will know what I am speaking about.”
