Recently, I needed a new boiler as my heat source. Mine had died. I decided that I needed estimates. There were several contractors I would not even consider. One charged me $100 to look at the old boiler and give me an estimate. One spoke to me on the phone and told me that he could give a wonderful deal. He did not tell me what he would replace my boiler with (btus, type, size, what else was needed). He did not even come to my home to see my home's square feet or my basement. So, I was down to three contractors. One was Home Depot. I have purchased from Home Depot for many, many years. The Home Depot contractor gave me the highest priced quote for the least. The boiler he was going to install was 59,000 btus with a 5 year warranty. The other contractors who gave me estimates quoted good quality, high efficiency 80,000 btus or 105,000 btus boilers. They, also, gave longer warranties, as long as ten years. One would even give me one year of free service. So, the Home Depot quote was one of the worst for the highest cost. I contacted Home Depot Customer Service by email. A man from Resolution Expediter-Services, wrote back to me and said: "I receivved your email regarding the qoute for an installation of a Boiler. Home depot prices are very competitive based on market pricing. We do stand behind our work 100%. I apologized for the dissatisfaction." I hate to tell him that the other contractors stand behind their work as well. Home Depot's quote was a sham. So much for resolution or satisfaction. To me, his answer was too bad, so sad, good bye. Now I have a different viewpoint of Home Depot. I don't trust them and will not shop with them again. There is always Lowe's. The two companies are so similar that there is no major difference between the two.