I ordered a plain jet black wallpaper and when it came it has glitter all over it.. I rang to return this and was told I would have to pay even though what they sent me was completely diffent to the description and pictures online. The women was really rude and put the phone down on me. I don't see why I should have to pay to return these as the information online was misleading. So now I will make a formal complaint and will also go to the FSA.. I wouldn't even give this company a 1 star. They also clearly need to give their staff more training on how to behave towards customers..