Had to re-order more wallpaper explained the situation why and asked about returns policy as it was the Friday before christmas and it was esitmated to arrive on 24/12/24. My decorator wasn't working in between Christmas and New year so the work wouldn't start till the New Year. Returns policy within 28 days from ordering date but would probably be-able to extend to end of January due to the BH over the Christmas period. I called today to be told I couldn't have a refund as 10 days late. It was 34 days from recieving the goods and we had 3 BH as well. I wouldn't recommend to family or friends, not great customer service. Very disappointed.