Disappointed to write this, but also grateful for solid customer service. I ordered 8 customized wine decanters with deluxe boxes. What I received were 5 of 8 clearly chipped decanters, so-so etching and really crappy, cheap cardboard boxes with a bit of bubble wrap inside. Not sure how the chips occurred based on how well the packaging was. It had to have occurred during production or while putting the order in the package. Either way, poor workmanship. However, after reporting the issue along with photos, HWB refunded my money in full. I will toss these since they are unsafe to use. But it is so disappointing.