I had an appalling experience with HomeAway a couple of months ago, which is nothing to do with the current Covid-19 crisis. I booked a rental property in France, had it confirmed by the owner and then very quickly cancelled by them, though not before I had booked my flights. A 'full' refund was made to me, but because the payment was taken in Euros I have ended up out of pocket due to commission and/or exchange rate fluctuation. This adds insult to the injury of having been messed about, and I do not see that I should suffer financially because of the failures of HomeAway and/or their property owners. I contacted the HomeAway call centre, and became increasingly frustrated by being repeatedly told to seek satisfaction from my bank (clearly a ridiculous suggestion). I was promised someone would call back, but needless to say that never happened. I made several further calls, none of which resolved the issue - indeed the people I spoke to appeared either unable or unwilling to understand the nature of the problem. They claimed that my contract was with the property owner rather than with them - I am not convinced this is true. Utterly disgraceful behaviour; the actual cash sum is insignificant, but I would expect recognition for the time and inconvenience. For information, I had a very similar cancellation experience with Airbnb, but the response was entirely different: they apologised profusely, said they had taken the issue up with the property owner, and gave me a voucher for 10% of the booking amount (as well as a full refund obviously). The moral of the story: I WILL NEVER USE HOMEAWAY AGAIN. I encourage everyone else to do the same.