Lost 3 weeks of my life and 220£ on holding deposit due to rejection of guarantor which was been accepted in 2 different accommodations before. The process of referencing is totally unorganised and ridiculous. It’s time consuming and requires guarantor to do so many steps. They made my guarantor feel that they hiring her in FBI and checking everything they possibly can. After she decided to tell them how this process is ridiculous they just decided to reject application. If your agent slow this company going to make process even slower and you are not guaranteed to anything. In addition to that some of the customer service employees is rude and unprofessional. This company interested only to sell you insurance during your reference process, if you not doing that and complaining about their customer service your guarantor just getting rejected.