“After cancelling my landlord portfolio insurance with homelet due to Shambolic dealings with them ( previously reviewed)
I was contacted by Homelet requesting 4 months payment. When I asked why? I was informed it was because my claims for storm damage was successful. I informed
The person that àfter being promised investigation during my dozens of. Emails,
Phone calls etc I was fobbed off then refused compensation. I RECEIVED NO PAYMENT WHATSOEVER yet Homelet were demanding payment for 4 months remaining on the policy. I asked them to investigate where MY SO CALLED SUCCESSFUL PAYMENT WAS. AFTERi
Investigation Homelet informed me
" IT WAS A MISTAKE, SOMEONE READ THE SPREADSHEET WRONG AND I
WOULD NOT BE GETTING PAID OUT"
I HAVE INSURED WITH THIS COMPANY FOR ALMOST 20 YEARS AND HAVE BEEN
FOBBED OFF,GIVEN WRONG CLAIM NUMBER etc etc. Too many errors to list.
Therefore I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE PLEASE FIND A DECENT COMPANY THEY DONT APPEAR TO KNOW HOW TO DEAL WITH THEIR CUSTOMERS AND THEIR PROBLEMS.I HAVE NEVER DEALT WITH SUCH A SHAMBOLIC COMPANY AS HOMELET
GIVEN WRONG”
“Would not use this company again manage property Terrible glad break free guy manage, sending threats no way run business treats customers terrible childish behaviour.”
“Worst co.pany in world I have ever dealt with. Been with them 20 years then first claim for storm damage and they didn't want to know. Pete I through He'll. Giving us wrong claim numbers which we sent all info and photos of proof. Company said number didn't exist and no Info even although they sent acknowledgement sating it was being passed to appropriate department. This company is NOT TO BE TRUSTED PLEASE BE AWARE. I AM CONTACTING THEIR CEO IN GERMANY AS I AM OUT A LOT OF MONEY ABD WILLING TO FLY THERE FOR A MEETING TO LET HIM KNOW HOW BADLY THE BUSINESS
IS BEING MANAGED IN UK.
u”
“Their wording makes it seem like you need to purchase their insurances - very pushy. I declined firmly on behalf of both of us, but they then went back to my partner and tried the same thing with him - super cheeky considering I’d said no.”
“Do not trust this company do not give any of your information or any documentations to this company which is not trustable I don’t recommend anyone’s to trust this company soon as they collect your documents they will not gonna answer your questions back which is not good to deal with this company /”
“Like everyone else they are a complete joke. Asked for the same things over and over again. Everything has been sent as requested with no problems. Asked for bank statements. Bank statements were sent as requested. “No they need to be in PDF format”. When I explained we do not have internet banking only hard copies. “You can go and get an online account” these people look for any reason to make things difficult to fail you it seems.”
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“Worst scammers on the name of referencing, agent will show you house, then will direct you to HomeLet, they will take deposit by telling you that in case of failing reference, your deposit will not be refunded. After completing everything by taking more then a week (salary slips, bank details, statements, employer official email addresses), suddenly you will receive reply from agent that sorry you failed in reference. When you tries to contact they will refuse to tell you why & how you failed. Sorry, we are not allowed to tell the reason. Really?? You are taking 460 pounds deposit from a genuine permanent employer of a company, genuine pay slips + statements showing salary more then required by landlord every month, a credit score of 594, even after a very positive response from official emails of my employer, they failed for reason I have no right to know. Highly Not Recommended to deal with any property if HomeLet is dealing it. For sure they are only low life scammers.”
“I don't often give one star reviews but this one is well deserved. They've been messing me around for weeks; the moment they emailed me for my information I completed the application and the website showed everything is complete and with the agency. Heard nothing for a week so decided to ring them and they said they're waiting for payslips and bank statements. Nothing on the website said about waiting on this and no one contacted me; apparently you have to scroll down and find an additional information section and attach them loosely there?
I did this and no reply for days, ring them back; they are missing my February payslip! Re-upload it, call them back, it's still not there! So I re-upload it and wait for the weekend. Call again; they tell me all is well and I just need to wait for the application to be processed. Then a few hours later they email me that they still don't have my February payslip! I'm fuming. Never will use this service again.”
“One week before our scheduled move-in date, we were informed by our estate agent that HomeLet had failed my housemate's reference. Upon contact with HomeLet as to the reason for this, the only information they would divulge was that it was for a "residential" reason, and they would only divulge this to the estate agent, not to us. We have rented many times before this where other referencing companies were used and this has never happened. Because of the failed reference, our offer fell through and we were left without a place to live. Moreover, we will be unable to rent any property in the future that uses HomeLet as a referencing company. Only after this had occurred and we threatened them with the financial ombudsman did HomeLet show any willingness of informing us why they had failed the reference. With this knowledge, we presented them with many solutions, but HomeLet were unwilling to budge, even though the issue they flagged was not an issue for the landlord that it apparently affected. Truly awful service. Avoid at all costs.”
“The worst and most incompetent company you have to deal with without choice. Hope to rate with -10.
1. Insurance ads completely mixed with reference application
2. Sold private data
3. Has no ability at all to deal with people’s reference materials but delay
4. Confusing Request materials from both texts and email but never checked only rejected
5. 7 days wasted
6. What a good company survived in this country
7. I will be ashamed to talk about anything more relating homelet, sorry it makes me sick!”
“Refrencing was a complete joke and a nightmare to even get into the property.
Once we had moved in for a few months HomeLet began to try to charge us for differences services which we had clearly declined over the phone.
Taking money out of tenants accounts without any permission at all. Useless services with rude customer service on top.
If possible I would give 0 stars.”
“I don't understand how this company has got such a high rating. Unprofessional and utterly useless processes to go through in getting references passed for moving into a property. There are lots of website bugs, as well. I had to call their support team multiple times to ask about the references; some staff were helpful and polite, some were not. Not to mention my agent for my old flat had issues receiving their emails and submitting his reference. This process should've taken me 48 hours but instead took me almost a week!”
