I don't understand how this company has got such a high rating. Unprofessional and utterly useless processes to go through in getting references passed for moving into a property. There are lots of website bugs, as well. I had to call their support team multiple times to ask about the references; some staff were helpful and polite, some were not. Not to mention my agent for my old flat had issues receiving their emails and submitting his reference. This process should've taken me 48 hours but instead took me almost a week!
