I ordered a French chair from HomesDirect365, and once it arrived, it didn't look the same as it did on their website. Before ordering the chair, I made sure to check the colourway of the wood and upholstery on five different monitors (since sometimes it makes a difference) - and on all of those the chair looked very neutral toned, perhaps even on the cool side. On the website photo the upholstery looks taupe/natural, while wood looks slightly ashy but in no way white, and even the description reads 'Natural Wooden Colour'. However, the chair which has arrived was very light and warm in shade. The upholstery has yellow undertones - so I would say the colour is more like bright cream. While the wood is extremely heavily white-washed, which gives a completely different look to the chair, as well as makes it look very inexpensive. Most importantly, wood colour discrepancy means that it absolutely doesn't suit the rest of the decor, in particular the desk for which the chair was bought. When I contacted the cutomer service, all they could say was this: "Sorry you are not happy with your item. You can see clearly the white wash finish on the natural wood on our website. After looking at the images you have sent it is as it should be, and as these are handmade and can differ. Unfortunately we would not take this any further." I paid almost £200 for a chair which doesn't look like it does on their website. And even though the comany suggests that my eyes are not seeing right, everyone in my household can also clearly see the difference from the provided photographs and website screenshots. I haven't encountered customer service this bad and uncaring for years, so I am quite taken back to be honest. I would not be recommending this vendor to anyone.