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HomesDirect365 Reviews

3.4 Rating 483 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

3.4

Based on 483 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read HomesDirect365 Reviews

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank Todd Vanberg for his gracious replacement of our certificate of origin of manufactured home. We purchased this home in May 2017. We went to Del Norte our County seat and registered the home but never received the title for the Home. This year I retired and we needed to transfer the title to another church. When we looked at our documents we found that we never did get a title and that I had used white out on the manufactured home certificate. That voided that certificate. When I asked Todd about it he graciously said that he would replace that certificate and did it very promptly and without any charges. Thank you Todd! We have had an excellent experience with the Homes Direct team. JJ Hostetter who sets up Karsten homes here in the San Luis Valley is enthusiastically impressed with the quality of Karsten Homes. He showed me through two HUD homes and suggested we go to Albuquerque and special order our home. He suggested that I connect with Bruce Patt who is now retired but who thoroughly understands Karsten Homes! Bruce helped us with fantastic upgrades and we are very very pleased with the home! We have had a few issues with flooring and electricity just like any home would have, but Bruce gave us exceptional suggestions to solve those issues! I would very highly recommend Homes Direct! I’ve been in the home for seven years and I’m very pleased with the quality, craftsmanship and design of this home! PS. Sorry Todd that it took me so long to give this recommendation!”

Posted 2 months ago

“Happy with my order and arrived on time quality furniture placed to separate orders both were delivered on the same day guys very polite and professional”

Posted 2 months ago

“we bought from this company a cabinet and they supposed to deliver it in 2 to 10 days according to their site. 15 days after that and we still waiting to get the item delivered , they do not commit to any day and on every phone call they promise that we will get it the week after. Unfortunately we paid for the product in advance and now refuse any refund . Please be careful”

Posted 2 months ago

“Please think hard and long about buying one of Matt Sylvester homes. You will have a lot of problems with your home. Mr. Sylvester is a wrong person, and he doesn’t do his job.”

Posted 3 months ago

“Avoid at all cost ,ordered a table ,paid for it sept 27 /2023 , well its been, middle of oct not in stock yet, should be middle of November ,another email no show ,might be middle of December , another no show , i ve rang and get, might be January, still no date ,loosing all hope , this was a special xmas present ,they take your money and well , i cant ever see getting the table , i ve emailed ,spoke on the phone,just keep getting put off with another date ,so its a deadline now ,jan 5th ,then if no show, i ll cancel and ask for a full refund, what hassle and palava ,if you cant get the table refund me and stop making false promises ,this is a joke ,and i just hope i get my refund after 5th January ,or its going further ,ombudsman and customer rights ,not happy ,Re: WEB319778 this is my reference”

Posted 4 months ago

“Delivery time was longer than expected. Had to pay for item before it arrived. Item arrived well packaged, so hope all is ok as haven't yet unpacked item but looks the right colour. Mirror looks quite what I expected. Thank you.”

Posted 5 months ago

“Karl was an extremely friendly and professional. He rang me 15mins before he was on his way . He delivered and brought the coat hanger jnside and even opened ip do we can see the product. The irem was just what i wanted. His knowledge was very good. I would love to have him for my next delivery.”

Posted 6 months ago

“Tried to order two chairs only to be told that they don’t deliver to Anglesey. I asked if they’d deliver to Cornwall and they said yes. This is discrimination as Anglesey is classed as mainland U.K. you don’t need to get a Ferry or pay a toll to get here!!!! It also takes less time to get to Anglesey from Middlesbrough than it does to get to Cornwall.”

Posted 7 months ago

“This is a terrible company I had a long battle with them over lies on goods ,damaged goods taking all my money up front 3,000 then no after sales it's the same people ,they all have different stories,stay clear avoid they are a bad bad online company”

HomesDirect365 1 star review on 24th August 2023

Posted 8 months ago

“These are the worst company for taking your money and not giving any after care that's even before you get there broken goods ,avoid this company if you value your sanity,I chased them all the time for there misleading sales sorry it's not letting me upload pictures could be my phone but I have plenty”

Posted 9 months ago

“Had a delivery today by Nigel excellent service”

Posted 11 months ago

“I’m have had both good and bad experiences with orders placed. More often than not my issues have been sorted. I have never found their customer service staff to be rude or unhelpful.”

Posted 11 months ago

“TERRIBLE COMPANY IF YOU NEED TO RETURN AN ITEM THEY ARE WORSE THAN USELESS! THEY GAVE ME THE WRONG ADDRESS TWICE TO RETURN THE FAULTY ITEM AND CUT ME OFF FROM CUSTOMER SERVICES TOO MANY TIMES TO MENTION. UNFRIENDLY UNHELPFUL CUSTOMER SERVICE ADVISORS. I HAD TO REPORT THEM TO AMAZON TO GET MY MONEY BACK AS THEY IGNORED ALL OF MY MESSAGES. BEWARE! YOU HAVE BEEN WARNED!!!! IF I COULD GIVE ZERO STARS I WOULD”

Posted 1 year ago

“Awful experience will never use again, bought a item from this company arrived 5 weeks later after a long wait item arrived damaged in a few places & very bad quality overspray everywhere, I then contacted them to collect the damage item, they took a month to arrange collections after collecting the item they are still telling me to wait 10 working days to check the item. Terrible experience they should be closed down.”

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

Posted 1 year ago

“I have bought 2 beds and mattress s which were easy to assemble and very good quality, although there was a bit of a delay in delivery I am very happy with the company and will buy from them again .”

Posted 1 year ago

“I placed an order on 15 September 2022 for a complete set of bedroom furniture. The description led me to believe it would be around 2-3 weeks for delivery. This cost me £2,486. I rang up on 26th September to request a rough delivery date, to be told all items would be coming in at different times between the end of November to the middle of December 2022!!! The following day (20/09/2022), I emailed to advise I wished to cancel the order. I followed this up the following day, due to not being contacted at all about the cancellation. I was informed I would receive an email with 24 hours. I did receive an email offering me £250 cashback to keep my order going. I emailed asking the terms but then changed my mind so emailed saying no and that I wished to still cancel By 30/09/2022 I had not had a reply so I rang and was told it was my fault because I had emailed more than once, sending my email to the bottom of the pile!! I cancelled by phone and was assured my refund would be in my bank account within 10 working days. So, 14th October arrives, no refund. I rang them at 8am and was told it left their account the day before and would be held in the banking system.and it would be with me by the end of the day. I rang my bank (Natwest) and they could not see any money from HomeDirect365. So around 3pm I called HD365 extremely annoyed. I wanted to speak to someone in charge but was fobbed off that they were all in meetings but was informed that they money had left their account at 9.25am that day. By now I was libid as this had changed considering they told me it left the day before. I was told it was with my bank and it was them who were holding on to it. So, I ring natwest again and was informed that this is not how they operate and any refund would be put immediately back onto the card it had debited as soon as the money left HD365 account. So ANOTHER call. This time I spoke to a manager (who actually answered the phone so was not in a meeting). I was informed they were onto their merchant bank (Paypal) who themselves had caused the problem by sending the money somewhere which was holding it until 20th - 25th Oct. I explained that I had no money to go shopping to feed my children as I was waiting for this money which I should have received that day at the latest so could they do an immediate bank transfer to me for the full refund and then take the matter up with PayPal and have thr mo ey diverted bank to their account. They point blank refused to do this. So, here I am on thr Sunday afternoon. Still no money and the chukdten and I have had to eat what we could muster together from tins of food and anything in the freezer. This is totally their/PayPal fault and they could not care. I will have to start again tomorrow phoning them and trying to sort it all out again, just to get MY MONEY BACK. AVOID THIS COMPANY!!!! THE DELUVERY TIMES ARE NOT WHAT IT STATES ON THEIR WEBSITE AND IF YOU CANCEL, YOU WONT SEE YOUR MONEY AND WILL GO THROUGH A LOT OF STRESS TRYING TO GET IT BACK!!! ABSOLUTE COWBOYS WHO SHOULD BE CLOSED DOWN IMMEDIATELY!!!”

Posted 1 year ago

“I brought this bed. But after I have found out it does not come with legs or fixing brackets. I went through customer services and apparently this is the design from the manufacturers. The base of the bed is directly on the floor I have told flooring so it will make it impossible to clean the floor with the hoover and mop. Such a very bad design !!!”

HomesDirect365 1 star review on 8th September 2022

HomesDirect365 1 star review on 8th September 2022

Posted 1 year ago

“Second order from this Company. Once again great communication from start to finish. Excellent quality mirrors .Will definitely be using Homesdirect365 again. Highly recommended”

HomesDirect365 5 star review on 9th August 2022

HomesDirect365 5 star review on 9th August 2022

Posted 1 year ago

“Ita DIY fkat pack Unless your a strong person with DIY skills do not buy as you'll need professional help to unpack and build this telephone drinks cabinet. Scratches all over and its left hand opening out, no option for right hand opening”

HomesDirect365 2 star review on 15th July 2022

HomesDirect365 2 star review on 15th July 2022

HomesDirect365 2 star review on 15th July 2022

HomesDirect365 2 star review on 15th July 2022

HomesDirect365 2 star review on 15th July 2022

HomesDirect365 2 star review on 15th July 2022

Posted 1 year ago

“Sad to report a very poor experience. I ordered a 'Telephone Box' display cabinet for my office on 1st June (for, an not inconsiderable £464.99), having spoken to them and been advised they had one in stock. The item arrived on 27th June. On opening the first (of two) boxes, the first think I noticed was huge quantities of 'MDF' dust. As I took the components out of the box however, I was shocked at the quality. The inside of the top of the 'telephone box' was covered with white mould. There were chips and marks which had clearly been there prior to paint. Additionally, there was paint overspray - red paint on white areas! The base was seriously damaged - broken but again pre-paint and there were chips and nicks, all pre-paint on the base and shelves. I called Homesdirect365 within a few minutes of the driver leaving to report this and was told I needed to e mail in with photos, which I did, requesting the collection of the item and a refund. I then received an e mail advising that they could collect and replace the item mid August. I advised that this was not acceptable. I wanted it collecting immediately and refunding. I received another e mail advising that Customer Care would be in contact to 'go through this' with me within 24 hours. I received another e mail again advising that collection would be arranged 'on the next available delivery date' and a replacement delivered once they had received stock. I advised that this was not acceptable and that I wanted it collecting and refunding - also advising that the Distance Selling Regulations entitled me to reject and have a full refund. Eventually, they offered me a collection date two weeks hence, and will 'start' the refund process once they have it back. This is totally unacceptable. They are only 10 miles or so from where I live so must have vans passing regularly - and I don't recall them saying I could start the payment process once I had received the goods. It is clear there is no quality control. They are obviously just getting items in and sending them out unchecked. It is also clear that there is no customer service and they seem hell bent on keeping my money for as long as possible. Steer clear of these guys!”

Posted 1 year ago

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HomesDirect365 is rated 3.4 based on 483 reviews