The website shows items to look high-end and of good quality, the reality is very different. I ordered a full-size mirror which when arrived was badly damaged. The packaging felt damp, the polystyrene had black spots all over it (mould) and looked like it had been against a wall as the carboard was bent at the top. The mirror itself was dirty, poor quality, and badly damaged with the top section hanging off with all the nails exposed. I notified them, they said they would send a replacement, I insisted I wanted a refund. They were doing everything possible to keep hold of my money and i was getting nowhere. I would strongly advise against dealing with this company. Two weeks later I did get my money back but only because I raised a dispute with my bank, and not because HomesDirect365 refunded me. This experience was so much more stressful than necessary.
4 years ago
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