I bought 2 lights and immediately cancelled the order within half an hour, the cancellation was not processed allegedly in error and after much dialogue you told me to reject the delivery when it arrived, sadly the delivery was not sent to me but delivered to a local nursing home, the driver left the goods on their car park! they had no choice but to accept the goods. After further communication with yourselves, I was advised to return the lights and that I would be sent a label some 5 days later so that the return package could be identified. I questioned why a simple table would take 5 days? incidentally this never arrived. eventually I was advised that the pick up would coincide with the delivery of the second part of my order, some 2 weeks later. On the 12th of May the delivery and pick up was made. I contacted you at the end of the week to inquire about the refund to be told that this would go through the warehouse in a day or two and then the refund would be made. I also sent an e mail by way of a reminder and got no response. I then called on the 17th to inquire as to the refund again but was told that it would be done possibly by the Wednesday that being the 19th. I called again on the 21st May once again to inquire about the refund of my money to be faced with a rude woman who now suggested that this refund would not be done as they had only just received the return? yet I was told that the pick up on the 12th May was not a courier but homes direct 365 own driver/staff. We are now 11 days since pick up with no refund and weeks since the original order that was immediately cancelled. The customer service person just talks over you and is an agitator and naturally when you are upset she then puts the telephone down suggesting that you are rude and I do not trust a word that she has said. I just want my money back from you that's what has gone wrong. It appears that you now cannot refund the money yet for some unknown apparent reason.