From my initial communication with HomesDirect365 customer service through to the last, not once have I felt like a valued customer. Frankly it is all about HomesDirect365! My 91year old mother selected her perfect bedroom which included a French style bed and mattress, a large chest of drawers and two bedside cabinets at a cost of nearly £2000. I won't go into every issue but summerize the experience. Delivery times were a lot longer than initially mentioned and the only contact concerning delivery expectation was initiated by myself. I NEVER received a contact from the company. When trying to get a delivery date to enable my elderly mother to have a bed to sleep on in her new home, it was like speaking to a brick wall. The so called customer care department are clearly working under the wrong name. It should be called " customer don't care dept"! All the staff pay you lip service but ultimately if it doesn't suit them and HomesDirect365 then it's not going to happen. We eventually had to agree a date one week later than we desperately needed. The best estimate of time of arrival was between 7.00am and 7.00pm. The day before I got a telephone call from my mother informing me she had an email to say the bedroom furniture would be with her within the hour. I dropped everything and drove 15 miles to to my mother's. When I got there I called HomesDirect365 to establish what was going on to be informed that it was a mistake! A MISTAKE? The furniture was due for delivery the next day. My mother had stripped her temporary bed and was panicking. Remember 91 years old! I was furious. Oh they were sorry, these things happen. So finally the furniture arrived this morning at 7.15 am. It is lovely furniture. The chaps assembled the bed but once again disappointment. The did not unpack the chests and worse still left a mountain of packing as they don't take it away. I was told when paying for the installation that the bedroom would be left ready for my mum to use. So here's my advice. BUY YOUR FURNITURE FROM A DIFFERENT COMPANY!!!