Absolutely poor customer service I wish there was an option to select -1. This company has dissatisfied/disappointed / stressed me out so much . I need actually help to sort this matter . They have sent me the bed with no 3 screws when the bed requires 10 screws. Three wks now I have sent 7 emails . They finally sent me screws really tiny ones that just doesn’t fit the bed at all. I then requested them to send the right ones and send the picture of the right screw . But the have literally replied back this “”Hi, Thank you for your email. As advised we do only use one type of screw for all beds, have you made sure that you are assembling the bed correctly?””” They have sent this reply ... seriously !!!! It’s been 4wks now I’ve been sleeping on just mattress without bed.