So so so disappointed. We ordered furniture 3-4- months ago. They took the money but were told the item wasnt in stock and we wouldnt receive it for 3-4 months. We emailed and tried to cancel. We were told to call them to cancel which we did. The cancellation was never put through and out of the blue 3 months later the item turns up. We called and it turns out the item was never cancelled. Due to family bereavement and is having a baby we did not check out accounts closely but it turns out we were never refunded as promised. Naturally I called and asked what was going on I was met with such rude and unprofessional staff. I was made to feel awful that we did not follow this up sooner once we didnt see the refund. I explained the reasons why I wasnt able to track this closely. I was told I would have to pay for a courier to do the collection for the return. Can I just stress again that we cancelled the item but because these people could not do their job to anywhere near an acceptable standard we were left having to pay courier costs to recoup some of my money but not all. Item was due to be collected on a friday - took a day off work to wait in. They didnt turn up and actually came the monday. I cannot stress enough how much of an awful customer experience this has been and frankly a fight to get my money back. Please everyone seek a more reputable trade. I will never use again.