DISGRACEFUL! Do not but any homeserve policy. YOU HAVE BEEN WARNED! Blocked drains twice, paid my excess twice. Second time I was told there is pipe work issue and given a report as to what work needs completing. Then told I need to locate the issue myself as it may not be on my property and I was told to call Severn Trent. So visit number three, Severn Trent turn up, and explain the issue is in a manhole on my property with faulty pipe work and Homeserve should have done this. Visit number four Homeserve send a different engineer out who located approximately site of issue but told me it’s my responsibility to get it dug up and exposed. I spend time and money having my drive dug up, mess every where! Vist 5 Same Engineer turns up looks at the manhole I’ve exposed, inside my own property 6 weeks on and just says, I’m not doing that, it’s a different department and left. After three weeks and over five hours of phone calls. I was hung up on three times by rude call handlers Never called back on at least five occasions by mangers. Told consistently for 5since February that if I can prove the pipe work is on my land and I expose it myself Homeserve will replace it, After all this, five afternoons of work costing me £1250 in income, digging up my new drive at my own cost and expense including making a mess on my neighbours drive. I am told that the regional manager for my area has now declined my job. We are horrified! I have made a complaint, no response! I am sick of homeserve and have been lied to constantly the regional manager could not even be bothered to speak to me just told a manager to call me and decline the repair work, No explanation! I have CCTV of everything that has happened and a written report stating what work needs doing! I actually told Homserve that I would write this review on Trust pilot if I did not hear back from a manger to get my job finished, guess what no calls, not interested at all. I am left with no option if this regional manager does not call me this week to get this job done, I will be contacting rip off Britain with my documentation, reports and CCTV. I have asked for a freedom of request to be actioned by the regional manager for my telephone conversations and logs as I will be taking these to rip off Britain too. So far Homeserve have failed to provide this as well! David Workman