“Needed electrical repair on my furnace and was told it would be covered. I had first fix a leak in pipe (which was near the problem) before anything could be done. However after the paying for that repair out of pocket, they then said they WON'T repair because it wasn't a "wear and tear" issue...This was after say they would cover the electrical repair. I was played....”
“we had three visits from a gas enineer the first one cleaned the fan in the boiler only to say it mite need replacing the second engineer said the boiler was old and needs replacing arranged a quote for a new one over £3,000 the third engineer observed what was going on with the fault replaced two parts balanced hot water and heating hey presto solved the problem thank you to this local engineer in whitfield”
“Homeserve, have refused another fix, a job quoted at £300+, theyve rang tomsay refused beyond economic repair & theyve recommended a boiler replacement
latest is they want to increase our premuim, weve used20 years them twice in, once to fix a leak, to open our door damaged it, charged the boiler
they are imo a rip off
i shall contact the ombudsman or”
“Dealing with this corporation should be done carefully because they have a history of dishonest activity. They may later put pressure on you to deposit more money, even though they initially permitted withdrawals to build credibility. I experienced this fraud firsthand, but happily I was able to get my money back with the aid of E=V=I=D=E=N=T=L-T=D”
“Gentleman Paul was polite and respectful and attended to my blocked drain in an efficient manner. It was taking some time so, after about 15 minutes worth of flushing the problem drain he reassured me that he was making good progress . Task fully completed aftermarket 30 minutes after which he gave useful advice on ' temperamental ' downstairs toilets. MI may not have even flushing hard enough !
Cheers Paul.”
“I purchased the water service line coverage and all was good , I ended up having to make a claim , they sent the 1st contractor who did the leak detection and could not hear anything on the grassy areas and said most likely leak is under garage concrete or driveway, recommend a boring job and refused the job as they are not equipped to boar, 2nd contractor comes and says he’s a one man operation and can’t take on this job and also refused the job. I got two estimates in my own $5250 and $6000 for a new water service line. Homeserve recommended we call back the 1st contractor and to cut the line in the grassy area to determine if leak was on paved side or grassy , it was determined it was on the paved side , Homeserve calls me the next day saying the contact only covers the grass part and nothing paved, i read the contract and no where does it say that, I plan to pay the repair and per their contract I can’t even sue them , but I will have the opportunity to file arbitration of some sort which I fully intend to pursue. Very upset because Michelle Lankford
Office of the President T1 Direct Line - 423-680-5225 told me over and over on a recorded line not to worry you are covered from the meter to the shut off valve over and over to wait almost a month to be told sorry were no longer going to pay for anything further”
“The absolute worst company to deal with - you speak to a robot after 25 mins get through to someone who doesn’t really care to help you book an appointment take a day off work and then they call at 2.30pm on the same day saying they have engineer issues ! Avoid them like the plague - they deserve to be out of business as their customer service is the worst I have experience in my adult life !”
“Scammers told I needed full house re plumbing and boiler at a cost of ten grand.British gas called today and no new plumbing needed or boiler.Barrow in Furness customers keep away from them!!!!!!”
“absolutely terrible company. they should not be able to operate considering the dangers associated with plumbing and heating, especially as a "Home Emergency" cover provider.
If you want to have to wait weeks for someone to even look at a problem, then have to pay multiple excesses as they fix working things in order to find the thing that was broken, be advised to do half of it yourself, and get messed around with appointment re-bookings whilst you're at it; this is the cover for you. If not, save your money for a decent company.”
“Absolute modern day scammers on excess.. don't pay back when no work done.... found they have been fined by the FCA for their practices.... put profits ahead of honesty and customer care
Go to BRITISHGAS anyone.... you'll be safe with them
https://www.fca.org.uk/news/press-releases/homeserve-fined-%C2%A330-million-widespread-failings#:~:text=The%20Financial%20Conduct%20Authority%20(FCA,key%20aspects%20of%20its%20business.”
“I don't even know where to begin! My recent experience with this service provider has been an absolute nightmare – easily one of the worst encounters I've ever had.
Here's the breakdown of what happened:
Multiple Cancellations: The gas engineer cancelled on me not once but twice on the day of the appointment and once even on the day before. This level of unreliability is completely unacceptable.
Refusal to Refund: Despite the engineer failing to show up, they have outright refused to reimburse the total amount of cover I paid for. It's mind-boggling how they can justify keeping my hard-earned money for a service I never received.
Unfulfilled Promises of Compensation: To add insult to injury, they promised me compensation three weeks ago, but I have yet to see a penny of it. It's beyond frustrating to be given empty promises and then left hanging.
Endless Runaround: Every time I try to follow up on my refund or compensation, I'm met with excuses. Either the person I need to speak with is conveniently "unavailable," or I'm told they need to conduct a "full investigation" into the matter. A refund shouldn't require a full-blown investigation – it's a simple matter of reimbursing what is owed.
Overall, I am utterly disappointed and dissatisfied with the level of service (or lack thereof) I've received. It's clear that this company has no regard for customer satisfaction or basic professionalism.
I urge anyone considering their services to think twice and look elsewhere for a reliable and reputable provider.”
“A con! Not fit for purpose. You have an emergency blocked external drains, they don’t show day after day. Company needs to be thoroughly investigated!”
“Terrible service,told me someone was coming out in the morning,by 6 o clock and after 4 phone calls no one had come, to then be told the job had not been put through!Never had an apology and to top it off when it was fixed the bloke put his foot through the ceiling and they won’t pay for it as we can’t prove it!”
“What seemed a difficult and demanding job, your two engineers today were excellent, completed the job and left my premises as good as new, very well pleased and impressed.”
“I have been a customer for over 10 years. Their yearly service charge has gone up hundreds of dollars. They offer no discounts for senior citizens or loyal customers”
