“Annual boiler service. Arrived at the time they said they would and did thorough boiler service, checking outside flu, timer switches, fuse box, gas meter and tested carbon monoxide alarm. Left everything clean and tidy. Respectful and polite engineer.”
“I had a contract for plumbing with these people, on three occasions I had to call them out for the same fault which was a simple toilet flush issue, they failed on every visit to rectify this. What made me remember this was last week whilst I was away my cat sitter who has no plumbing experience managed to fix it properly. Needless to say I didn't renew my policy.”
“Multiple appointments booked, multiple appointments nobody showed even after various confirmation phone calls with customer service and customer complaints. Avoid at all costs save your money go elsewhere.”
“Total joke - 2-3hrs wait to get through; no one can help you and no one ever calls you back (just lies). Appointments marked as complete when they haven't turned up (marked as complete 2 days before the actual appointment!!).
Once my contract ends they can go F themselves - total waste of time.
M”
“Took ages to get through on the phone. The electrician did come the next day. Identified what I knew was not the problem but said he had to get authorisation to fix it. Promised to call back . Did not. I got a text saying problem has been resolved. Still cannot get through on the phone. Complete rip off. Don't waste your money”
“Absolute the worst service ever. Their boiler engineer a complete incompetent person.custoner service agents just lie through their teeth. Managers even worse. They will bring anything to refuse the claim even after you are clear what system you have and they agreed on call. I'm taking them to the ombudsman . Don't waste your hard earned money with these cowboys.”
“Horrific, Homeserve left sewage mess everywhere, they did Not clean up the mess, which caused moss and weeds growing and horrific spider webs everywhere, will never use Homeserve again, they use cowboys”
“I paid for a new boiler and thermostat to be installed by Homeserve last May. The receiver for the thermostat has completely stopped working just over a year after installation meaning the thermostat is unable to control the heating in the boiler. The manufacturer of the thermostat say they have never known this to happen before and suggested that Homeserve should send an engineer to look at it to understand why the product is faulty and if there are issues with how it was installed. Homeserve have refused to send an engineer to look at the fault or to replace the receiver provided to me. We are now unable to use heating going into a winter, a year after spending £2,960 on a new boiler with Homeserve. They have refused to take any responsibility for the issue, because it is out of the one year workmanship warranty. I would avoid using Homeserve at all costs, if you would like a boiler that works for longer than a year!”
“0 RESPECT
0 HELP
0 PUNCTUALITY
Only by a miracle you will find a good agent like Brandon or Mohamad for an emergency appointment
And the plumber...what a joke
Just”
“Just got a renewal notice for boiler cover , over £470 a year! Even though they had not given the best of service when called out for a boiler fault this year I was prepared to stay with them but when I rang they only offered a meager £50 off. Having been a customer for several years I would have expected a much better deal. Have now gone elsewhere and saved just over £290 for exactly the same cover. Beware - Homeserve are rip off merchants!”
“Please do not use this company. Awful. I did have boiler cover stopped that due to two weeks with no heat after engineers not contacting or even turning up. Kept plumbing cover. Mistake. I now have leak, plumber stated would attend on a Friday did not show up. I phoned to be told he was on another job they did not even contact to tell me. Again told they would call today nothing and said we will have plumber with you Friday. Leaking pipes over a week. Useless save your money and just pay for a plumber. Twice this year with this company HomeServe. Shambolic!”
“The worst insurance company I have dealt with ever. All they do is try to get out of claims by quoting their terms and conditions. The exclusions for the policy are not made clear on their website and just buried in the terms.
There so called "resolution" was to send me a letter clearly marking out the terms and conditions, no actual resolution. I am not sure how you can class that as a resolution to be honest.
Had my boiler written off as beyond economical repair. The first person I had out from HomeServe said it was absolutely fine then because the issue wasn't resolved I had someone out a month later who said the boiler was crumbling apart and need most the parts replacing. Clearly half the people they employ are incompetent, I had no apology for this, seemed like this was pretty normal for them.
And they charged me to tell me my boiler was beyond economical repair, still yet to refund my excess charge which is only supposed to be charged if they fix it, I guess I will have to keep chasing for this.
My policy was to cover my boiler they've charged me monthly for it and provided NOTHING apart from useless incompetent people coming round to my house and for someone to tell me its BER.”
“Had a bust pipe on the Sunday phoned told 4 call out, when Plummer called me he asked me if Wednesday would be OK because that was the next slot he had.”
“Had a bust pipe on the Sunday phoned told 4 call out, when Plummer called me he asked me if Wednesday would be OK because that was the next slot he had.”
“Failed to fulfil boiler maintenance contract 7 months of Boiler breaking down 9 weeks without heating or hot Water, 4 consecutively from 14th Dec till 10th Jan 2018 , with neither heating or hot water , this they considered non emergency ! Then after asking for Doctors letter to state this contributed to my been very ill which cost 42 pound they considered it only warranted the return of 42 pound with an additional offer if 150 compensation, which since has not been paid, sent first cheque to wrong address after waiting for 10 days , now they say I have to wait a further 14 days ! This is the most unprofessional company I have had misfortune to meet !! They like the premiums but Deliver an appalling service with no respect to their duty of care for customers ....”
