I don't even know where to begin! My recent experience with this service provider has been an absolute nightmare – easily one of the worst encounters I've ever had. Here's the breakdown of what happened: Multiple Cancellations: The gas engineer cancelled on me not once but twice on the day of the appointment and once even on the day before. This level of unreliability is completely unacceptable. Refusal to Refund: Despite the engineer failing to show up, they have outright refused to reimburse the total amount of cover I paid for. It's mind-boggling how they can justify keeping my hard-earned money for a service I never received. Unfulfilled Promises of Compensation: To add insult to injury, they promised me compensation three weeks ago, but I have yet to see a penny of it. It's beyond frustrating to be given empty promises and then left hanging. Endless Runaround: Every time I try to follow up on my refund or compensation, I'm met with excuses. Either the person I need to speak with is conveniently "unavailable," or I'm told they need to conduct a "full investigation" into the matter. A refund shouldn't require a full-blown investigation – it's a simple matter of reimbursing what is owed. Overall, I am utterly disappointed and dissatisfied with the level of service (or lack thereof) I've received. It's clear that this company has no regard for customer satisfaction or basic professionalism. I urge anyone considering their services to think twice and look elsewhere for a reliable and reputable provider.