“I have been a customer for over 10 years. Their yearly service charge has gone up hundreds of dollars. They offer no discounts for senior citizens or loyal customers”
“Took ages to get through on the phone. The electrician did come the next day. Identified what I knew was not the problem but said he had to get authorisation to fix it. Promised to call back . Did not. I got a text saying problem has been resolved. Still cannot get through on the phone. Complete rip off. Don't waste your money”
“Absolute modern day scammers on excess.. don't pay back when no work done.... found they have been fined by the FCA for their practices.... put profits ahead of honesty and customer care
Go to BRITISHGAS anyone.... you'll be safe with them
https://www.fca.org.uk/news/press-releases/homeserve-fined-%C2%A330-million-widespread-failings#:~:text=The%20Financial%20Conduct%20Authority%20(FCA,key%20aspects%20of%20its%20business.”
“DISGRACEFUL! Do not but any homeserve policy.
YOU HAVE BEEN WARNED!
Blocked drains twice, paid my excess twice.
Second time I was told there is pipe work issue and given a report as to what work needs completing.
Then told I need to locate the issue myself as it may not be on my property and I was told to call Severn Trent.
So visit number three,
Severn Trent turn up, and explain the issue is in a manhole on my property with faulty pipe work and Homeserve should have done this.
Visit number four
Homeserve send a different engineer out who located approximately site of issue but told me it’s my responsibility to get it dug up and exposed.
I spend time and money having my drive dug up, mess every where!
Vist 5
Same Engineer turns up looks at the manhole I’ve exposed, inside my own property 6 weeks on and just says, I’m not doing that, it’s a different department and left.
After three weeks and over five hours of phone calls.
I was hung up on three times by rude call handlers
Never called back on at least five occasions by mangers.
Told consistently for 5since February that if I can prove the pipe work is on my land and I expose it myself Homeserve will replace it,
After all this, five afternoons of work costing me £1250 in income, digging up my new drive at my own cost and expense including making a mess on my neighbours drive.
I am told that the regional manager for my area has now declined my job. We are horrified!
I have made a complaint, no response! I am sick of homeserve and have been lied to constantly the regional manager could not even be bothered to speak to me just told a manager to call me and decline the repair work, No explanation!
I have CCTV of everything that has happened and a written report stating what work needs doing!
I actually told Homserve that I would write this review on Trust pilot if I did not hear back from a manger to get my job finished, guess what no calls, not interested at all.
I am left with no option if this regional manager does not call me this week to get this job done, I will be contacting rip off Britain with my documentation, reports and CCTV.
I have asked for a freedom of request to be actioned by the regional manager for my telephone conversations and logs as I will be taking these to rip off Britain too. So far Homeserve have failed to provide this as well!
David Workman”
“I had a contract for plumbing with these people, on three occasions I had to call them out for the same fault which was a simple toilet flush issue, they failed on every visit to rectify this. What made me remember this was last week whilst I was away my cat sitter who has no plumbing experience managed to fix it properly. Needless to say I didn't renew my policy.”
“Multiple appointments booked, multiple appointments nobody showed even after various confirmation phone calls with customer service and customer complaints. Avoid at all costs save your money go elsewhere.”
“Absolute the worst service ever. Their boiler engineer a complete incompetent person.custoner service agents just lie through their teeth. Managers even worse. They will bring anything to refuse the claim even after you are clear what system you have and they agreed on call. I'm taking them to the ombudsman . Don't waste your hard earned money with these cowboys.”
“I paid for a new boiler and thermostat to be installed by Homeserve last May. The receiver for the thermostat has completely stopped working just over a year after installation meaning the thermostat is unable to control the heating in the boiler. The manufacturer of the thermostat say they have never known this to happen before and suggested that Homeserve should send an engineer to look at it to understand why the product is faulty and if there are issues with how it was installed. Homeserve have refused to send an engineer to look at the fault or to replace the receiver provided to me. We are now unable to use heating going into a winter, a year after spending £2,960 on a new boiler with Homeserve. They have refused to take any responsibility for the issue, because it is out of the one year workmanship warranty. I would avoid using Homeserve at all costs, if you would like a boiler that works for longer than a year!”
“Just got a renewal notice for boiler cover , over £470 a year! Even though they had not given the best of service when called out for a boiler fault this year I was prepared to stay with them but when I rang they only offered a meager £50 off. Having been a customer for several years I would have expected a much better deal. Have now gone elsewhere and saved just over £290 for exactly the same cover. Beware - Homeserve are rip off merchants!”
“A con! Not fit for purpose. You have an emergency blocked external drains, they don’t show day after day. Company needs to be thoroughly investigated!”
“Terrible service,told me someone was coming out in the morning,by 6 o clock and after 4 phone calls no one had come, to then be told the job had not been put through!Never had an apology and to top it off when it was fixed the bloke put his foot through the ceiling and they won’t pay for it as we can’t prove it!”
“I waited in all day for the engineer to unblock my drains,he lifted up the drain cover, said it was full, then said he couldn't do it because it was a shared drain. I've had them cleared numerous times over the year's ,but he said to get Severn Trent to do it. So what am I paying 30.00 a month for, I'm cancelling my Direct Debit, the service is poor, don't come when they say they're coming,and I had to wait 3 day's for them to come,and they didn't do the job. Disgraceful.”
“have been a loyal customer for over 10 years and when I needed them they tried to scam me into needing a new boiler for £2270 so I got a second opinion and called out a heating engineer who repaired my boiler for £360- when I challenged them and asked for a refund for my repair they did not want to support me. Stay well clear they pray on the venerable.”
“Absolutely appalling service.
9 months to eventually fix a leak. Ruined a newly laid block paving driveway during the many failed attempts!
As recently as yesterday, promised to call me back.have they? No.”
“Total joke - 2-3hrs wait to get through; no one can help you and no one ever calls you back (just lies). Appointments marked as complete when they haven't turned up (marked as complete 2 days before the actual appointment!!).
Once my contract ends they can go F themselves - total waste of time.
M”
“Horrific, Homeserve left sewage mess everywhere, they did Not clean up the mess, which caused moss and weeds growing and horrific spider webs everywhere, will never use Homeserve again, they use cowboys”
“0 RESPECT
0 HELP
0 PUNCTUALITY
Only by a miracle you will find a good agent like Brandon or Mohamad for an emergency appointment
And the plumber...what a joke
Just”
