I booked an appointment with HomeServe on Wednesday for a leak, and the earliest slot offered was Sunday. I thought that was efficient and ideal since I wouldn’t need to take time off work. Unfortunately, HomeServe cancelled on the day, saying another emergency had taken priority. This left me stuck at home, inconveniencing my family as we had planned to go out. Now the next available appointment is Wednesday — which means I’ll have to take time off work — and even then they admit they can’t guarantee they’ll actually turn up if another emergency comes in. On top of that, the advice I was given was simply to put a bucket under the leak, keep emptying it, and call back if it gets worse. It’s an absolute joke. If HomeServe are going to cancel appointments, they should provide proper compensation and prioritise the customer whose appointment was missed. Reliability and customer care need to improve drastically.