I don't usually leave review but their customer service really pissed me off and I already warn them I would leave a bad review and still all I got was TERRIBLE CUSTOMER SERVICE (: They waited a whole week after my customized stole order was already confirmed to cancel the order. They said the only thing they can do is sending a blank, plain, not customize stole so that I have something to wear for graduation. But why would I even be wearing a stole that will not even have my graduation year on it? Now I will have to order from a different company and risk not having it arrive in time for my graduation. I sent them a detailed email voicing my concern and that wasting my whole week for such time-sensitive subject is not okay and that I want to resolve the issue some other way and that just giving me a blank stole that I have no use for is not how I want to get compensate for wasting my whole week. I called the company and the manager and supposedly also the owner said they saw the email and just went ahead and refund the whole order and did not even bother replying to my email even when I specifically ask to resolve it some other way. The lady I spoke to said there is nothing she can do about the order because their printing machine broke down. However, When I proceed to ask about a big order of stole that one of the my university's department is ordering through them, she said they are still making big orders and they only canceled small orders. I got confused and ask how come they can print the customized stoles from the big order but not the small ones and she said they use different machine ... different machine or because big order = more profit? Anyways now I am left with not being able to get my customized stole in time to walk for graduation even though this might be one of the most special moment in my life since I am in a minority group, a first generation graduate, and I moved to this country by myself at the age of 13. So being able to get myself all the way through college is a very special achievement for me and all I want is just to celebrate it right. So what upset me the most is not that they made an error but their attitude and refusal to help better the situation. I appreciate them offering the free blank stole. However, even after I told them I have no need for it and the owner can clearly hear that I was upset and not satisfied with their service, she got impatient and did not even try to offer a different solution. There are many other companies that offer customize graduation stoles and accessories, PLEASE BUY FROM A DIFFERENT COMPANY!!!!!!!!