I ordered my college graduation stoles from them and when I tried them on they looked different from the mock ups (the lettering just sat higher than I thought based off the mock ups they sent me). I talked with Lindsay Mecham and she wasn't very helpful and quite frankly rude. I totally understand that it must be very difficult to deal with these orders and everything going on with COVID-19. I emailed them and showed them proof of where everything was embroidered and she then told me the lettering should start 4" below my collarbone (I sent proof that it sat 3" below my collar bone) and she said that it's off by an inch and it's not that big of a difference. I can place a brand new order if it was that big of a deal to me. I reached out to my friends who also ordered their stoles through them and they also said it was placed higher up than what they wanted. Ultimately, I would say order from someone else who will really work with you and not be as rude, or just make sure you're okay if your order does not come out to be 100% true to scale based off your mock ups. I overall just had a really unpleasant experience with them and would advise others to order elsewhere.