this attached review is exactly what is happening to me at this very moment. 😡😡😡😡 Kian Scott-Loach “We’ve used Hoppa many times before but in these Covid times, Hoppa are worse than useless. They emailed telling me I had to cancel and rebook because their supplier needed more detail on the address. I cancelled but then received an email telling me to claim a refund. The process was frustratingly complex and there’s literally no way to contact them - they no longer take phone calls and their online ticketing system just sends you an automated and unhelpful response. I’m now £196 out of pocket with no transfers. Booking with a company that literally has no customer support and won’t engage with you makes them no more than a scam. When their customer services try to push you towards their ticketing system, it doesn’t work properly - I’ve literally tried it dozens of times and it either just sends you a generic automated response that’s completely unhelpful or it refuses to allow you to submit it. I’ve been left with complaining to my card company and Trading Standards but will issue a summons if needed.”