We booked a transfer from Marmaris to dalaman airport on the 9th October. The form would not accept a booking without some flight details but all we wanted was to get to the airport and then go to a hotel for the night. We put in a flight to make the booking and received an e-ticket confirming a pickup at 14.00 which suited us fine. The driver apparently decided to call at 9.00 am instead of 14.00. Of course we were not waiting at that time and he never contacted us via phone or the hotel reception. So far, they refuse to refund our money and refer to p.3 of the e-ticket which asks us to check the time. We were happy with the time. What they should do is make it clear that the pick-up time they show refers to the flight departure time and not to the actual pick-up time. Incompetent organisation.