Appalling service from hoppa. Flight landed 19 minutes early at Prague, pick-up time was 19.15, the time the flight should have landed. Getting through passport control was a nightmare and took almost 1 hour. I tried to call using the emergency number (00420776599443) which did not connect, so could not notify anybody of our delay. Once in the arrivals hall, at 20.00 looked for the driver and had several drivers apprioach as they were obviously waiting on passengers, however no sign of our driver. Another driver approached us and asked if she could help. She rang the number and was told that the driver had left at 19.56, 1 hour after landing not 1 hour from the pick up time. I was left with no option but to get a taxi which cost £30. Then received a 'no-show' email followed by 'proof' by the driver, this showed a picture of his phone at 19.56, but his report stated that he left at 20.05, a blatant lie as we would have seen him. Hoppa refused to pay my out of pocket expenses, so I'm £30 out of pocket. I have used hoppa before but this is the third time they have let me down, will never use again. AVOID!!!!!