HOPPA KEPT MY MONEY!!!DO NOT USE THEM!!! Booked for 2 people to a hotel in Spain for an upcoming holiday i paid excess to Hoppa in case of any problems with booking. My Hotel provider changed our Hotel to another as original Hotel is opening later now. Hoppa wouldn't let me amend original booking said i had to cancel and re-book this i stupidly did and paid another £10 deposit for transfer to the new hotel which is about 5 mins by road away from the Original. I applied last night for refund of £24.80 of original booking included pics of hotel change which was nothing to do with me (which i thought would be covered by my excess i paid to Hoppa) only to receive a swift e mail reply saying (your application has been declined and is now closed) short and sweet. Well i'd rather lose the £10 i paid to rebook to them than give this robbing company another penny, and will use another company for my transfers, especially after reading the reviews on here which i wish i had done before initial booking. I only get a state pension , but they obviously need the money more than me or any of us who have lost their cash. (didn't even offer credit points which i wouldn't accept anyway on principle as paid cash). I will now contact my bank to try and claw it back.