I am completely disgusted with the service/lack of service we received. On journey 1, our baggage was delayed coming off the plane; the driver kept ringing me even though I had explained that we were delayed and he was extremely rude. Both drivers were texting while driving, this is completely unacceptable and extremely unsafe. Journey 2: our transfers never arrived. We waited at the hotel as instructed in our documents but the driver/s never arrived. After 10 minutes I rang the emergency number to enquire where my transfer was; I was told by the man on the phone that he would ring the driver and the driver would be intouch with me. The driver never rang. I then rang again and was told the same thing. The driver never rang once again. After getting off the phone for the 3rd time with the emergency number, 30 minutes being late, the driver rang and said he would be another 10 minutes. I rang after 5 minutes and consistently after that and no-one answered the phone. This is also the same with the emergency number. After trying to ring both numbers for around 10 minutes, a car arrived. As I understand this car was sent by the person on the other end of the emergency number; this is unacceptable as the car that arrived was a 4 seater; there were 10 people which was stated on the booking. We had to avail of taxi for 6 people at the cost of €100- the taxi did not provide a receipt. We were very close to missing our flight. This is utterly unacceptable and completely disgraceful. I would advise everyone to stay away from this company.