On the 11 September 2022 I paid £111.23 to Hoppa.com for a return transfer from Ciampino Airport to our Hotel in Italy. On 28th September 2022 we were met by a reasonably smart looking driver who drove us from the airport to our hotel on the outskirts of Rome in a smart reasonably new E class Mercedes. Unbelievably the day before we were returning to the UK they gave us a time for pick up to take us to the airport to meet our return flight. HOWEVER, the time was virtually the same time as the flight!!!. I had terrible trouble getting through to Hoppa but I did eventually get to chat with an agent online. They said they would get back to me by email. They did get back with an email from the partner saying they were unable to pick us up any earlier. This was despite them requesting the flight times from us weeks earlier. And as anyone who flies regularly will know transfer companies normally like to take you to the airport up to 3 hours before your flight departure. Hoppa then emailed us and said they couldn’t supply a driver and suggested we make alternative arrangements for our transfer to the airport. I requested a 50% refund extremely fair in the circumstances as we had to arrange alternative transfer back to the airport at our own expense. So far NO refund has been made. This is one expensive transfer company who in my opinion are operating illegally and using “sharp practice” to swindle people out of their hard earned money. PLEASE DO NOT USE THIS COMPANY AT ANY COST if they do not have people to con they will cease to operate…..BEWARE Angela and Paul Sale (staying in Rome at the time)