- [ ] Unfortunately I have to write this review to inform people who are expecting to receive a trustworthy service from a reputable company, to book elsewhere! I was a lone single woman, who arrived at an Istanbul airport at 10 pm. My flight was slightly delayed, however there is no excuse for the transfer service who was supposed to pick up not to have arrived! I was left alone, stranded, afraid in a 99% non- speaking airport with no one to help. I tried calling Hoppa various ways at the airport, knowing that I was going to be charged a lot of money from my mobile company to receive brick walls. After 2 hours of not getting anywhere and standing in a practically empty airport I had to resort to using the airport EXPENSIVE taxi service. This was emotional and ruined my first 24 hours in Istanbul. I have been in contact with Hoppa about this since the 24th October 2022, but after reading reviews from when I arrived at my hotel I knew I was wasting my time. They state they have a 14 day policy and of course they rejected my complaint 15 days later, stating that a make believe taxi attempted to call me, but got no response. Absolute Nonsense!! They are horrible and con artist. 1 month later they promised to get back to me but have not attempted to, but I’m not shocked I was warned by the reviews on here. Please do not be like me upset, angry and stranded! DO NOT BOOK WITH THEM. They may have a little success in turning up for some clients BUT their reliability rate for a majority of bookings is abysmal. Don’t be fooled with their affordable transfer prices. You’re paying to be stood up and pay triple!! Don’t waste your time!!!