I booked the hoppa for a recent trip to Portugal - the transfer from airport was fine but then came the drama with this company. Our flight got cancelled which obviously happens less than 24hours before you fly - couldn't get hold of anyone to talk too - tried the whatsapp it was useless, sent an email which says they will contact you within 24hours. Absolute joke. I have sent them emails asking for help and all i have received is them not taking any responsibility for not being able to contact them. The driver also turned up at the hotel - clearly the company did not contact him - why do we bother giving this company flight details if they don't bother following the flights. I then receive an email telling me i didn't turn up for the journey back to the airport and if i don't respond within 72 hours i cannot make any complaints going forward. This company is an absolute JOKE! DO NOT book with them at all, especially if you would like to speak to someone in case flight cancellations etc happen. Your money disappears, they don't care and then you get threatening emails.