(Booking Ref P1363057) Booked an airport transfer with Hoppa in Ismir. The collection on our arrival went perfectly. Great service. On the other hand, our return trip and subsequent customer service were shocking and non-existent. We received a text message from the local transfer company the day before our return trip to confirm the pickup time and location. (08:00 on Fri 15/12/23) Actual Text Received - (Tomorrow we will pick you up at 08:30. Please wait at the reception) At the time and location of the arranged pick-up, we sent this message to the local transfer company - (We are ready outside for you. Thanks.) We received this back - (Dear it is possible for you to take a taxi. The car have some problems. We will refund the money for taxi) So we got a taxi to the airport and provided a receipt of the cost to the local transfer company, they have yet to reply. 15/12/23 - We contacted Hoppa later that day, giving all details, screenshots of the message from and to the local provider and a copy of the taxi receipt. 20/12/23 - Hoppa replied stating they would refund 50% of the cost we paid them originally, which we were happy with. 28/12/23 - We contact Hoppa to chase the refund. 29/12/23 - Advised it would be 7 - 11 working days for the refund to be processed and show in our account. 12/01/24 - We contacted Hoppa again asking when the refund would be processed…… No reply. Please don’t use this company unless you are happy with no customer service if anything goes wrong.